To say that Ilana far exceeded our customer service expectations would be a gross understatement. From the second we signed up with Ilana we felt at ease with all that lay ahead. As first time vendors selling our much loved and cared for family home, new to this process and faced with the uncertainty of an auction, there was a degree of nervousness with all that lay ahead. That very quickly evaporated with Ilana as our expert and guide.
Ilana’s considered recommendations in relation to marketing, right down to how to present the property for sale, as well as the benefit of taking twilight alfresco shots proved to be perfect for our campaign which resulted in an outcome beyond what we expected. Ilana’s recommendations around no fixed price point (rather than a range) and letting the market determine the value of the property due to the uniqueness of our property, proved to be exceptional advice and demonstrated a deep understanding of her profession. We were consulted in all decisions but willingly accepted all of Ilana’s recommendations due to understanding the rationale behind those recommendations.
They key standout for us was Ilana’s exceptional and regular communication and her open and honest approach. At every step of the way we were briefed, and privy each week to an extensive report with critical information, an overview of potential buyer feedback and a realistic sense of how the campaign was going. We had oversight of comparable sales in the area and always a realistic sense of where our expectations could reasonably sit.
The selling of our much loved home came with waves of emotion however it always felt like a team effort with Ilana, with no question ever left unanswered and her sound advice only a phone call away.
There was initially some angst, on our part as a consequence of the auction process with the consistent “shouldn’t we just be accepting offers”. Our trust in Ilana’s extensive experience and knowledge of her profession meant that our fear of the unknown quickly became a non-issue due to Ilana’s consistent reassurances.
The anticipation prior to auction day was comparable to the morning of our wedding, but nerves quickly disappeared with the amazing team from Varo all present on the day and making us feel completely at ease.
We would recommend Ilana to anyone selling property, especially our closest family and friends in a heartbeat.
You will not find a more reliable, hardworking agent who really does have your best interests at heart.